Refund Policy
Except as otherwise required by applicable law, all payments for subscriptions, credits, or other paid features are final and non-refundable. You acknowledge that once access to paid services or credits has been granted to you, the company has fully fulfilled its obligations and no refunds will be provided.
In exceptional circumstances, the company may, at its sole discretion, consider requests for partial refunds.
1. Monthly and annual subscriptions
- Within 7 calendar days of payment If the paid benefits included in the order remain unused, you may request a full refund. Once any paid benefit has been used, the order is not refundable.
2. How to request a refund
- Send your request Email support@open-design.ai.
- Include Your OpenDesign account email, order or payment transaction number, and the reason for the request.
3. Processing time
- Usage verification Eligibility and consumption are determined from OpenDesign backend records (refund arrival time depends on the payment provider).
- Within 10 business days After approval, OpenDesign will initiate the refund to the original payment method.
4. Special cases
- Fraud, policy violations, or refund abuse Refunds are not available in these cases.